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Terms of Use for the SMS Aggregator Platform: Registration on Websites in South Africa

Welcome to our SMS-based registration automation platform. This document sets forth the Terms of Use ("Terms") that govern your access to and use of thedoublelist appand related services provided by our SMS aggregator. The platform is designed for business clients seeking efficient onboarding, lead generation, and streamlined registration workflows across websites, with particular relevance to the South Africa market and regional variants such asdoublelist chi. By using the service, you acknowledge and agree to these terms. If you do not agree, please do not access or use the platform.

1. Scope and Purpose

The platform enables authenticated users to automate the process of creating, validating, and submitting registration data to third‑party websites, gateways, and partner systems. Our goal is to improve conversion rates, reduce manual data entry, and accelerate onboarding while maintaining strict compliance with applicable laws and site terms. This Terms of Use covers:

• Registration automation for websites and apps
• Technical integration through APIs, webhooks, and secure data exchange
• Data privacy, consent management, and security controls
• Usage rules, prohibited activities, and enforcement
• Service levels, support, and termination conditions

2. Key Definitions

For clarity, the following terms have the meanings set forth here:

• Platformrefers to the SMS aggregator system and its features, including thedoublelist appintegrations and related tooling.
• Registrantmeans a business user authorized to access the Platform to initiate registration workflows.
• Third‑party Sitemeans any external website, app, or service where registration data may be submitted via the Platform.
• Consentmeans the affirmative, documented permission from a data subject to process personal data for the purposes described in these Terms.
• POPIArefers to the Protection of Personal Information Act applicable in South Africa, and similar privacy regimes.

3. Compliance and Legal Alignment

We design the Platform to support compliant client operations in South Africa and other regions. Registrants must ensure that any data submitted to Third‑party Sites is collected lawfully and with proper consent. The following obligations apply:

• Obtain and document Consent for each data subject where required by law, including opt‑in preferences for marketing, onboarding, and registration initiatives.
• Respect targeted regions, including South Africa, and comply with local telecommunications and data protection regulations. This includes privacy notices, data subject rights management, and data retention policies.
• Honor Third‑party Site terms of service and anti‑spam policies. Do not circumvent site controls, bypass rate limits, or attempt automated posting on platforms that prohibit it.
• Maintain an audit trail of data processing activities and provide access to records upon request by competent authorities or data subjects as required by law.

We reserve the right to suspend or terminate access to the Platform for violations of these Terms, particularly when activity could expose users to legal risk or harm the platform’s reputation.

4. Registration and Onboarding Workflow

The Platform is built to optimize registration flows with clear, consent-based data capture and reliable routing to Third‑party Sites. Typical steps include:

1. Account Setup:Registrants create an organizational profile, define permitted registration use cases, and configure security controls (e.g., IP allowlists, MFA requirements).
2. Data Model and Fields:You map fields (name, email, phone, region, preferences) to the Third‑party Site fields, ensuring compatibility with target site schemas.
3. Consent and Opt‑In Management:Each data subject’s consent status is recorded, with the ability to revoke consent and export data retention flags.
4. Verification:Phone numbers are validated via an on‑platform verification flow, and any other required KYC or identity checks are performed in accordance with your compliance policy.
5. Submission:Registration payloads are transmitted to the selected Third‑party Site through secure channels using the Platform’s API or predefined templates.
6. Response Handling:The Platform processes site responses, updates the registration status, and triggers subsequent onboarding steps or notifications as configured.

Workflows are highly configurable, enabling you to tailor the timing, routing, and messaging while preserving a consistent, auditable data trail.

5. How the Platform Works: Technical Details

The Platform combines API‑driven integration, message orchestration, and robust data security to deliver reliable registration automation. Key technical details include:

• API Gateway and Endpoints:RESTful APIs with well‑defined schemas for registration requests, status queries, and webhook events. API keys are rotated regularly, with granular access controls and IP restrictions.
• SMS Routing and Delivery:Our SMS gateway routes messages to mobile operators with built‑in retry logic, delivery receipts, and fallback channels to maximize reach in regions like South Africa.
• Data Validation and Sanitization:Input data undergoes schema validation, normalization, and defensive checks to prevent injection or malformed payloads.
• Queueing and Throttling:High‑volume batching is managed through scalable queues, rate limits, and backpressure to protect downstream Third‑party Sites and maintain consistent throughput.
• Webhook and Event System:Real‑time event delivery (registration created, updated, delivered, failed) enables downstream systems to react promptly without polling overhead.
• Security:Data in transit uses TLS 1.2+ encryption; data at rest is encrypted with industry‑standard algorithms. Access controls rely on MFA and role‑based permissions.
• Monitoring and Reliability:System health checks, anomaly detection, alerting, and SLA‑driven uptime commitments ensure dependable operation for mission‑critical registrations.

For customers with strict regional requirements, the platform can operate in isolated environments or on private clouds, ensuring data residency where needed, including deployments focused on the South Africa geography and thedoublelist appecosystem.

6. Data Privacy, Retention, and Security

Data privacy is a core principle. The Platform aims to align with POPIA in South Africa and applicable international standards. In practice, this means:

• Data minimization: Only data necessary for the registration workflow is collected and stored.
• Access control: Role‑based access with least privilege and regular reviews of user permissions.
• Consent management: Clear records of consent states, with easy withdrawal and data export facilities for data subjects.
• Data retention: Retention periods are defined in your policy and reflected in the platform’s data lifecycle rules.
• Security measures: Encryption, vulnerability management, incident response plans, and routine security assessments.

Users should implement their own privacy notices and ensure that consent is obtained before processing any data for registration on Third‑party Sites. The Platform does not assume liability for data processing beyond its defined scope, and Registrants remain responsible for compliance with laws and site terms.

7. Acceptable Use and Prohibited Activities

To protect users and maintain platform integrity, the following activities are prohibited:

• Submitting data without documented consent or in violation of site terms.
• Attempting to bypass security controls, rate limits, or anti‑spam measures on Third‑party Sites.
• Using the platform to disseminate unsolicited commercial communications outside consented channels.
• Mass registration attempts that degrade service quality for other customers or cause denial of service on third sites.
• Misrepresenting identity, affiliation, or purpose when using thedoublelist app.

We reserve the right to suspend or terminate access for violations, and to cooperate with law enforcement when required by law or court order.

8. Service Levels, Support, and Maintenance

We commit to reliable operation, measured through availability, latency, and error rates. Technical support is available during business hours, with an escalation path for high‑severity incidents. Service level commitments, when applicable, are described in a separate SLA document and may vary by deployment model. Routine maintenance windows will be announced in advance, with minimum disruption during critical business hours where possible.

9. Intellectual Property

All platform software, documentation, branding, and related materials are protected by intellectual property laws. Registrants receive a limited, non‑exclusive license to use the Platform for permitted purposes in accordance with these Terms. No ownership rights are transferred. Any use of trademarks or branding related to the Platform must be in accordance with our branding guidelines, which may be updated from time to time.

10. Privacy Notice and Data Processing Details

This section provides a high‑level overview of data processing activities. The exact data elements collected, processed, and stored are defined in the data processing addendum (DPA) or your contract. Core points include:

• Data collected for registration workflows may include contact details, region, preferences, and consent states.
• Data may be shared with Third‑party Sites as part of the registration submission process, under the defined lawful basis and with appropriate safeguards.
• Data subject rights requests (access, rectification, erasure, portability) should be handled in accordance with POPIA and other applicable laws.

Registrants are responsible for maintaining accurate data and honoring user preferences as defined by applicable privacy policies.

11. Termination and Suspension of Access

Either party may terminate or suspend access to the Platform in the event of material breach, insolvency, or other policy violations. Upon termination, Registrants must cease using the Platform, export necessary data where required, and ensure ongoing protection of confidential information. The termination terms preserve the confidentiality, data handling obligations, and any post‑termination support as agreed in the contract.

12. Fees, Billing, and Taxes

Fees for the Platform (if applicable) are defined in your current agreement. Billing cycles, taxes, and invoicing terms are described in the contract. Any changes to pricing will be communicated in advance in accordance with the agreed notice period. Unused credits or pre‑paid services are subject to the terms of the agreement, including any expiration policy and refund provisions where permitted by law.

13. Data Residency and Regional Focus: South Africa and Beyond

For customers operating in South Africa and targeting markets such as theSouth Africatelecommunication ecosystem, we offer configurations that respect local data residency requirements and compliance expectations. The platform also supports regional variants and languages to accommodate diverse user bases. In the context of thedoublelist chiand related regions, we provide localization and regulatory alignment options to minimize risk and maximize registration success across local websites and communities.

14. Audit, Compliance, and Security Reviews

We support audits and compliance reviews upon reasonable request and with appropriate notice. Security reviews, penetration testing, and vulnerability assessments may be conducted periodically to maintain program integrity. Customers should coordinate any such reviews with their account team to minimize disruption.

15. Updates to Terms

We may update these Terms from time to time to reflect changes in the platform, legal requirements, or business practices. We will provide notice of material changes as specified in the contract. Continued use of the Platform after such notice constitutes acceptance of the updated Terms.

16. Limitation of Liability and Disclaimers

To the maximum extent permitted by law, the Platform is provided on an as‑is basis. We disclaim warranties of merchantability, fitness for a particular purpose, and non‑infringement. In no event shall our liability exceed the amount paid for the service during the 12 months preceding the claim, except as required by law. We are not liable for indirect, incidental, special, or consequential damages arising from the use of or inability to use the Platform.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of the jurisdiction stated in your contract, without regard to conflict of laws principles. Any disputes will be resolved through good faith negotiations, and if necessary, through binding arbitration or court action in the specified venue, subject to the contract terms.

18. Final Acceptance and Actionable Next Steps

By using the Platform, Registrants acknowledge that they have read, understood, and agree to these Terms of Use. If you are ready to transform registration workflows and accelerate onboarding for your business in South Africa and beyond, here are the recommended next steps:

• Review the Data Processing Addendum and privacy policy alignment for POPIA compliance.
• Engage your sales or success team to tailor an onboarding plan and integration scope, including thedoublelist appanddoublelist chiconsiderations.
• Set up a sandbox environment to validate data schemas, consent capture, and webhook event flows before production deployment.

Take control of your registration workflows today and unlock faster onboarding, higher conversion rates, and scalable growth with our SMS aggregator platform.

Call to Action

Ready to accelerate registrations and onboarding at scale? Start your journey with the DoubleList App—contact our team to schedule a live demonstration, configure a compliant registration workflow, and unlock immediate business value in South Africa. Get started now and experience measurable improvements in lead quality, conversion speed, and operational efficiency.